First Financial does a great job in working with our employees. Their agents are knowledgeable, friendly and make a sincere effort to inform and educate the employees of our district on all available benefits that are best for their needs.

First Financial takes great pride in taking care of their clients and their employees. We can trust that they will go above and beyond to make sure that our employees are given the most accurate and beneficial service. First Financial is very knowledgeable with how a school district operates and how to handle our unique enrollment needs.

We’ve been fortunate to have our account handled by the BEST client service professional I’ve ever worked with, Patricia Thornton. Patricia is responsive, knowledgeable, patient and compassionate. I know you and your team must deal with a lot of seniors that aren’t very comfortable with technology and the complexity of health care in today’s world, but Patricia makes the process not only simple but enjoyable.

The decision has always been made to continue with First Financial Group of America. They have proven to us to go above and beyond in every detail, whether it be setting up open enrollments, adjusting monthly invoices, or communicating with employees for any questions or concerns they may have. The level of service that they provide has been excellent, which in turn, makes my job easier!

I have worked with First Financial for many years and find them to be the best at what they do. In addition to their administrative services, we have been able to work with them to offer well rounded products and services to our employees. They do a thorough compare of our benefits every year which allow employees to make an informed decision on supplemental products that are best for their family’s needs.

"I was first introduced to FFGA in 2015 when benefits moved from the business office to the HR department and became my responsibility. I was brand new to benefits and FFGA made this transition seamless for me. FFGA was there for me every step of the way and together we navigated all of the implications and changes needed to get every employee offered, enrolled, or declined in coverage according to the new guidelines. I cannot underscore the importance of having a team of representatives that have your back and work with you daily for the wellbeing of your employees."